Billing Terms & Conditions

Klarna & ClearPay available at checkout!

Billing Terms & Conditions

Thank you for choosing SolveLabs for your natural, performance-focused solutions. We are committed to providing a smooth and secure payment process for all customers. Please review the terms below to understand our payment methods, billing process, and transaction security.

Accepted Payment Methods

We accept the following secure and trusted payment methods:

  • American Express (Amex)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • Visa

Note: PayPal is not currently supported as a payment method on SolveLabs.

Payment Security

At SolveLabs, we prioritize the safety of your payment information. All transactions conducted on our website are secured using industry-standard SSL (Secure Socket Layer) encryption technology. This ensures that your sensitive payment details are encrypted and securely transmitted.

We do not store any sensitive card details or payment information on our servers, enhancing the safety of your transactions and protecting your privacy.

To confirm our commitment to security:

  • Payment gateways are PCI-DSS compliant, ensuring robust protection against fraud.
  • Transactions are monitored to detect unauthorized activities.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will include:

  • A summary of the items purchased
  • Your shipping address
  • Billing details
  • Order subtotal, taxes, and any applicable discounts

Please verify that your email address is correct during checkout to ensure you receive all important updates.

Billing Currency

All prices displayed on our website are shown in GBP (£) for orders placed in the United Kingdom. If you are accessing our website from a different region, ensure you review the displayed currency and check for any additional conversion fees imposed by your bank or payment provider.

Subscription Payments

For products available on a subscription basis, you will be billed automatically based on your chosen delivery interval (e.g., monthly).

Key Details:

  • Auto-renewal: Subscriptions are set to auto-renew until canceled.
  • Manage Subscription: You can cancel or adjust your subscription plan at any time through your account dashboard or by contacting our support team.
  • Cancellation Policy: To avoid the next billing cycle, please cancel your subscription at least 24 hours before your next scheduled payment.

Payment Issues or Errors

If you experience issues or errors during checkout:

  1. Verify that your card details or billing information match the records of your bank or payment provider.
  2. Ensure sufficient funds are available for the transaction.
  3. Retry the payment or use an alternative payment method.

If the issue persists, please reach out to our customer support team for assistance.

Order Cancellation Policy

If you need to cancel an order, please contact our customer support team immediately after placing it. Orders can only be canceled before they are processed for shipment. Once an order has been shipped, cancellation is no longer possible, and you will need to initiate a return under our Return, Refund, and Exchange Policy.

Contact Us

For further questions or concerns regarding billing or payment processes, you can contact us:

We appreciate your trust in SolveLabs and remain dedicated to ensuring a seamless and secure payment experience for all our customers.