Return and Refund Policy
Return and Refund Policy
At SolveLabs, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a hassle-free return and refund policy. Please take a moment to review the following guidelines to understand how returns and refunds are processed.
Accepted Return Method: To initiate a return, we kindly ask that you contact our customer support team via email at contact@solvelabs.world. Our team will guide you through the return process and provide you with the necessary instructions. Please ensure to include your order number and a brief explanation for the return in your email.
Accepted Timeframe for Returns: We accept returns within 30 days from the date of purchase. Please note that the item(s) must be in their original condition, unused, and in their original packaging. We reserve the right to refuse a return if the product(s) show signs of tampering, damage, or if they do not meet our return criteria.
Refund Process: Once we receive the returned item(s) and verify that they meet our return criteria, we will proceed with the refund process. Please allow up to 7 business days for us to process the refund from the date we receive the returned item(s). Refunds will be issued in the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
If you received a defective or damaged item, please contact our customer support team immediately. We will provide assistance and resolve the issue promptly.
Non-Returnable Items: Certain items are non-returnable for hygienic reasons, including but not limited to opened or used consumable products. Please refer to the product descriptions or contact our customer support team if you have any questions regarding the return eligibility of specific items.
Customer Responsibilities: To ensure a smooth return process, we kindly request that you carefully package the item(s) for return, preferably using the original packaging. Please include any accessories, manuals, or promotional materials that were originally included with the product. The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective product.
Contact Information: If you have any questions or require further assistance regarding returns and refunds, please contact our customer support team. We are here to help.
Contact Information:
Email: contact@solvelabs.world
We appreciate your understanding and cooperation in following our return and refund policy guidelines. Your satisfaction is our top priority, and we will make every effort to ensure a smooth and satisfactory resolution to any issues you may encounter.