Terms and Conditions
By buying or ordering the Products and/or Services, you consent to abide by the terms and conditions set forth herein. If you have any queries related to these Terms, please connect with us via our website at www.solvelabs.world
"SolveLabs" refers to SolveLabs, inclusive of its subsidiary and holding companies, and any subsidiaries of these holding companies;
"Terms" refers to these terms and conditions;
"Products" refers to any goods you purchase in accordance with these Terms;
"Non-Subscription Services" refers to any Services excluding Subscription Services;
"Personal Information" denotes the details provided by you to us;
"Services" denotes any services you order or purchase under these Terms;
"Subscription Services" are Services that you subscribe to on a continuous basis, for instance, technical support Services;
"Us/Our/We" refers to SolveLabs, a company registered worldwide
"Website" means either one of the websites located at www.solvelabs.world or any other URL which may replace it; and
"You/Your" denotes the person ordering or purchasing the Products or Services.
Rights and Obligations
1.1. Your obligations:
1.1.1. To ensure timely payment of any amounts due to us;
1.1.2. That the Personal Information you provide is accurate, up-to-date, complete, and correct in all aspects;
1.1.3. To inform us immediately of any changes to the Personal Information using the contact details in Clause 5.4; and
1.1.4. Not to impersonate any other person or entity or to use a false identity.
1.2. We reserve the authority to modify the price or the content or temporarily or permanently withdraw some or all of the Products or Services. We also reserve the right to modify or add to these Terms periodically.
1.3. Unless you have placed an order for any Products or Services, or you subscribe to any Subscription Services, by the time such a change takes effect, we shall not be obliged to give you notice of any such modification or withdrawal.
1.4. We may occasionally have to make changes in the specification of any Product or Service:
1.4.1. To ensure its compliance with any applicable safety or other statutory requirements; or
1.4.2. To reflect changes in the manufacturer’s specification,
but we will strive to ensure that such changes do not diminish the quality or performance of such a Product and/or Service. Where you have placed an order for the affected Product and/or Service and such changes are significant, we will notify you in advance to ensure that you still wish to proceed with any order that you have placed.
1.5. Products and Non-subscription Services:
1.5.1. You will be bound by the policies and Terms in place at the time you order or purchase the Products or Non-subscription Services, unless we are legally compelled to retrospectively apply changes to these Terms. If this occurs, these changes will apply to any orders we have not yet fulfilled when the changes took effect, even if your order was placed previously.
1.5.2. We shall not withdraw or significantly alter any of the Products or Non-subscription Services for which we have accepted an order from you, other than where such alteration or withdrawal is necessitated due to events outside of our reasonable control.
1.6 Estimated timeframes for delivery of Products or completion of Services are approximations only and delays may result due to matters outside of our reasonable control.
1.7. Products may be subject to international export control laws and laws of the country where they are delivered or used. If Products are provided to you subject to any such Export Laws, such provision is conditional upon
you not falling into any such restricted categories.
2.1. Products and Services are available only to individuals who we, in our absolute discretion, deem eligible. Services that are associated with minimum term contracts are only available to individuals who are 18 years old or over and by ordering or otherwise purchasing such Services, you affirm that you are 18 years old or over.
2.2. When asked by us, you must provide your name, phone number, address, payment details and other required information.
2.3. Each order placed by you will be regarded as an offer to buy the Products and/or Services related to your order. The contract will only be finalized when we dispatch the Products/initiate the provision of the Services (as applicable) or when we deduct any due payment from you (which includes charging your payment method), whichever is earlier.
2.4. You acknowledge that any automated acknowledgement provided when you place an online order shall not amount to our acceptance of your offer to purchase.
2.5. We may, at our discretion, limit, restrict or reject any order you place at any time prior to the contract being finalized. You also acknowledge that we have the right to cancel any order before it has been dispatched when we have reason to believe that an error has occurred. In such cases, we will endeavor to contact you.
Price and Payment
3.1. The price of the Products or Services (if any) shall be the price informed by us prior to accepting your order. Prices include VAT at current rates unless stated otherwise.
3.2. If you fail to make any payment when due then, without prejudice to any other right or remedy we may have, we may, where you have ordered Products or Non-subscription Services, cancel this agreement.
3.3. You confirm that any payment method you use is yours.
3.4. Payment methods are subject to validation checks and authorization and we will not be liable for any delay or non-delivery caused by failure of such checks or authorization.
3.5. Once your Products have been collected and/or received by you, all risk of damage to, or loss of, the Products shall pass to you.
3.6. Notwithstanding your receipt of the Products, the passing of risk or any other provision of these terms, ownership shall not pass to you until we have received full payment for the Products.
3.7. Until such time as the ownership passes to you, you shall hold the Products on our behalf and keep them safe and identified as our property, and we shall be entitled to ask you to return the Products to us.
3.8. Discount codes do not apply to any already discounted items, bundles, apparel, merchandise or accessories.
3.9. On full price products only one discount code may be used. Multiple discount codes do not stack, and are not accepted on our platform. You may remove and change discount codes as you wish.
Cancellation, Returns and Exchanges
4.1. Without prejudice to our rights under Clause 1 above, if either party violates the terms of these Terms in any significant way, the other party can terminate these Terms by giving the other party 7 days’ written notice.
4.2. In certain circumstances, we may be willing to provide you with a refund or exchange for Products if you change your mind. Consumers should be aware that if they wish to exercise their right to cancel an order that has already been dispatched, within 7 working days, they will not receive a refund on the postage following any return of items.
4.3. Products and/or Services ordered online or over the phone only
4.3.1. Consumers ordering Products or Services remotely (such as via telephone or online) have certain cancellation rights under The Consumer Contracts (Information, C
ancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are considered as perishable items are not covered.
4.3.2. You may cancel any order for Services any time within 7 working days from the day after placing your order, however, you may not cancel once we have begun providing any part of such Services to you with your consent.
4.3.3. You may cancel any order for Products other than audio or video recordings or software at any time within 7 working days from the day after receiving your Products without liability to us.
4.3.4. A working day is any day except Saturday, Sunday and UK public holidays.
4.3.5. You may cancel your order by emailing us at firstname.lastname@example.org
4.3.6. If you cancel an order for Products, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Products) and undamaged, with proof of purchase. If you fail to return the Products in this manner, we may charge you the costs we incur in recovering the Products from you (which may be significant) or the standalone retail value of any missing or damaged items.
4.3.7. Unless collection of the Products has been arranged, you must return the Products by sending them to our Returns Team, in some occasions at your own cost. It is your responsibility to ensure that the Products are received by us and we recommend using Special Delivery or Signed For services where suitable.
4.3.8. Where we have agreed to collect the Products from you, you must ensure that they are available for collection at the time arranged.
4.3.9. You shall be under a duty to take reasonable care of the Products until received or collected by us and it is your responsibility to ensure that the Products are not damaged whilst in transit using transport arranged by you.
4.3.10. You are entitled to examine any Products ordered as you would in a shop. However, if you use the Products, you may lose your right to cancel your purchase. Use would include, but not be limited to using the Products to make or receive a call, sending or receiving SMS/MMS, connecting to and/or accessing the internet, downloading, or using any functions of the Products for example altering settings, saving data, adding a contact or appointment, taking a photograph or using an application. We reserve the right to charge you for the value of any Products returned which have been used or damaged while in your possession, up to the full cost price of the Products.
4.3.11. If you cancel your order in accordance with the provisions of this Clause 4.4, and 4.4.10 we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Products from you under Clause 4.4.7) within 30 days.
Your Personal Information
5.1. We need to gather certain Personal Information to provide you with the Products and/or Services.
5.3. If you would like us to inform you what information we hold about you please include your full name, address and a copy of ID with each request.
5.4. You will have the opportunity to consent to us contacting you by post, email, phone, SMS or MMS about products and services which SolveLabs believes may be of interest to you.
Limitation of Liability
7.1. SolveLabs will not be accountable for any loss or damage caused in circumstances where:
7.1.1. There is no violation of a legal duty of care owed to you by SolveLabs; and/or
7.1.2. The loss or damage was not reasonably foreseeable.
7.2. SolveLabs will not be held accountable for any loss or damage caused primarily by your non-compliance with these Terms.
7.3. Our liability shall not include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
7.4. Nothing in these Terms shall:
7.4.1. exclude or limit our liability for death or personal injury resulting from our actions or negligence, or those of our agents or employees; or
7.4.2. limit your rights as a consumer under applicable UK law.
7.5. All Services are provided on a commercially reasonable basis. We aim to provide the Services with reasonable skill and care, but we offer no warranty that the Services will meet your exact requirements or that they will always be available.
7.6. New products, where applicable, are sold with the benefit of and subject to the terms set out in any warranty or guarantee provided by the manufacturer. This does not affect your legal rights in relation to products which are faulty or which otherwise do not conform to the legally required standard.
7.7. Each provision of this Clause 7 operates independently. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.1. Events Beyond Reasonable Control: If SolveLabs or you are unable to fulfill obligations due to circumstances beyond reasonable control (such as severe weather, fire, explosion, war, civil disorder, industrial disputes, or acts of government), the party affected will not be liable for this.
8.2. Third Parties: Only you and SolveLabs can benefit from these Terms under the Contracts (Rights of Third Parties) Act 1999.
8.3. Assignment: You may not, but we may, assign, charge, or otherwise transfer our rights under these Terms. Any attempt by you to do so shall be void.
8.4. Governing Law: These Terms are governed by English Law. If you have any dispute with us and wish to take court proceedings, you must do so within the UK.
8.5. Each Clause of these Terms operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
8.6. Call Monitoring: Monitoring or recording of your calls may take place for our business purposes. Calls to our customer service numbers should incur local call costs from a standard BT line, calls from other providers may vary, and calls from mobiles may cost significantly more.
9.1. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
9.2. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
SolveLabs Subscription T&Cs
If you subscribe to a SolveLabs subscription for a specified term (the “initial term”), then the initial term will be automatically extended for additional months at SolveLabs’s then-current fee for such services, unless you cancel your subscription
according to the terms below.
10.1 You may cancel your subscription any time after the initial two terms and before your upcoming renewal date by logging onto your account at www.solvelabs.world.
10.2 You may pause your subscription at any time. When you cancel your billing, your subscription will be placed ‘on hold’ indefinitely. You can reactivate this from within your account.
10.3 All subscriptions are billed at your chosen frequency.
10.4 Your subscription products will be sent the next working day after your payment has been received, unless otherwise stated. Please note we do not offer refunds on products ordered on subscription.
10.5 Your subscription will auto-renew each term. Your subscription will continue, and you will continue to be billed, every term until you choose to cancel or pause your subscription. After your minimum Initial Term of two (2) terms, and again after any subsequent subscription period of one (1) term, your subscription will automatically commence on the first day following the end of such period (each, a “Renewal Commencement Date”) and continue for an additional term at our then-current price for such subscription. You will be billed on your Renewal Commencement Date unless the date falls on a weekend or public holiday, in which case your subscription will be billed on the next working day.
10.6 You agree that your Account will be subject to this automatic renewal feature unless you cancel your subscription before your upcoming Renewal Commencement Date, following the minimum Initial Term by logging into and going to the “Change/Cancel Membership” page of your “Account Settings” page.
10.7 You agree that SolveLabs may either terminate or suspend your subscription for any reason at any time in our sole discretion.
If, for any reason, you have an issue with a product received within your subscription, please contact us at
Phone: +44 7841 932576
office Address: 5 Madison Apartments
41 Seymour Grove