Shipping policy
At SolveLabs, we are committed to delivering your orders efficiently, securely, and on time. Below, you will find details regarding order processing, delivery timelines, shipping costs, and order tracking to ensure a seamless shopping experience.
Order Processing & Handling Times
- Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays).
- Order Confirmation: Once your order is processed and shipped, you will receive an email confirmation with tracking details.
- Order Cut-Off Time: Orders placed after 2:00 PM (GMT – Greenwich Mean Time, London) will be processed on the next business day.
Delivery Timelines
Shipping times may vary depending on the selected shipping method and destination.
United Kingdom
| Shipping Method | Handling Time | Transit Time | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | 1–2 business days | 2–3 business days | 3–5 business days |
| Express Shipping | 1–2 business days | 1–2 business days | 2–4 business days |
European Union (Spain, Germany, France)
| Shipping Method | Handling Time | Transit Time | Estimated Delivery Time |
|---|---|---|---|
| Standard Shipping | 1–2 business days | 2–3 business days | 3–5 business days |
International Express Shipping
| Shipping Method | Handling Time | Transit Time | Estimated Delivery Time |
|---|---|---|---|
| Express International | 1–2 business days | 1–9 business days | 2–11 business days |
Important Notes on Delivery
- Delivery times are estimates and may vary due to factors such as customs clearance, peak shopping seasons, carrier delays, or weather conditions.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Delays may occur during promotional events or holiday seasons.
Shipping Costs
Shipping charges depend on the destination and order value.
| Shipping Method | Delivery Time | Order Value | Shipping Cost |
|---|---|---|---|
| Standard (UK) | 3–5 business days | Orders under £50 | £4.95 |
| Standard (UK) | 3–5 business days | Orders of £50 or more | Free |
| Express (UK) | 2–4 business days | Orders under £50 | £6.95 |
| Express (UK) | 2–4 business days | Orders of £50 or more | Free |
| Standard (EU) | 3–5 business days | Orders under €100 | €9.95 |
| Standard (EU) | 3–5 business days | Orders of €100 or more | Free |
| Express International | 2–11 business days | Orders under £100/€100 | £16.95/€16.95 |
| Express International | 2–11 business days | Orders of £100/€100 or more | Free |
International Shipping
- SolveLabs currently ships to select international destinations.
- Customs and Import Duties: International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
- Customs processing times may affect delivery estimates.
Order Tracking
- Once your order has shipped, you will receive an email confirmation containing your tracking number.
- You can use this tracking number to monitor your order’s status on the carrier’s website.
Important Notes
- Ensure that your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect addresses.
- If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.
Contact Us
If you have any questions regarding our shipping policy or need assistance with an order, our customer support team is available to help:
Email: contact@solvelabs.world
Phone: +44 7841 932576