Terms of service

Introduction
Welcome to SolveLabs. These Terms of Service ("Terms") govern your access to and use of our website, www.solvelabs.world ("Website"), as well as our products and services. By using our Website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our Website.

Business Details

• Business Name: SOLVE LABS WORLD LTD
• Registered Address: 41 Seymour Grove, 5 Madison Apartments, Manchester, M16 0NB, United Kingdom
• Registration Number: 16238833
• Email: contact@solvelabs.world

SolveLabs is a UK-registered business, and our services are also available to customers in EU countries. These Terms comply with applicable UK laws, including the Consumer Rights Act 2015, and relevant EU regulations such as the General Data Protection Regulation (GDPR).

Eligibility
To use our services, you must:

• Be at least 18 years old or have legal guardian consent.
• Provide accurate and up-to-date information when making purchases.

Product Availability and Pricing

• All product prices are listed in GBP (£). For EU customers, exchange rates may apply, depending on your payment provider.
• Prices include VAT where applicable. Additional shipping fees or taxes will be clearly displayed at checkout.
• We reserve the right to modify prices, product offerings, or availability at any time without prior notice.

Orders and Payments

• Orders are placed through our secure checkout process.
• An order confirmation email will be sent upon successful payment, summarizing your purchase.

Payment Terms
We accept the following secure payment methods: Visa, Mastercard, Maestro, Klarna, Google Pay, Apple Pay, Shop Pay, Diners Club, American Express (Amex), and Discover.

Payment Security:

• All transactions are protected by SSL (Secure Socket Layer) encryption technology.
• SolveLabs does not store your credit card information. Payments are securely processed through PCI-DSS-compliant third-party payment gateways.

Subscription Services

• Subscriptions renew automatically unless canceled at least 24 hours before the next billing date.
• Subscription plans can be managed or canceled via your account dashboard or by contacting support.

Shipping Policy

• We offer shipping within the UK and selected EU countries. Shipping details, estimated delivery times, and charges will be displayed at checkout.
• Delivery times may vary due to external factors such as customs delays for EU orders.

Return, Refund, and Cancellation Policy

Return Policy

• We accept returns within 30 days of receiving your order, in compliance with the Consumer Contracts Regulations (UK).
• Products must be unused, unopened, and in their original packaging.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• To initiate a return, contact us at contact@solvelabs.world.

Refund Policy

• Refunds will be processed within 10 business days after receiving the returned product.
• Refunds will be issued to the original payment method.

Order Cancellations

• Orders may be canceled before they are dispatched. Once an order has been shipped, cancellations are not possible, and a return must be initiated instead.

User Responsibilities
By using our Website, you agree to:

• Provide accurate information when placing orders.
• Use our Website lawfully and refrain from fraudulent activities.
• Avoid actions that could harm or disrupt our Website.

Privacy Policy
Your privacy is important to us. By using our Website, you agree to our Privacy Policy, which outlines how we collect, use, and store your personal data in compliance with GDPR and UK data protection laws.

Key points include:

• We collect necessary information for processing orders (e.g., name, address, email, payment details).
• Your personal data will not be shared with third parties unless required for payment processing, order fulfillment, or legal obligations.
• You have the right to access, update, or delete your data at any time.

Limitation of Liability
SolveLabs will not be held liable for:

• Indirect, incidental, or consequential damages arising from the use of our products or services.
• Delays or issues caused by third-party couriers or payment providers.
• Our total liability for any claims related to our products or services is limited to the total amount paid for the order in question.

Intellectual Property
All content on our Website, including images, text, logos, and product designs, is the property of SolveLabs and is protected under UK and EU intellectual property laws. You may not reproduce, distribute, or modify any content without our written consent.

Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes will be resolved exclusively in the courts of England and Wales.

For customers in the EU, these Terms comply with applicable consumer protection laws.

Amendments to the Terms
We reserve the right to update these Terms at any time. Changes will be posted on our Website, and the revised date will be updated at the bottom of this page. Continued use of our Website constitutes acceptance of the updated Terms.

Contact Information
For any questions or concerns regarding these Terms, please contact us:

• Email: contact@solvelabs.world
• Phone: +44 7841 932576